Terms of Service
AccuMix Pharmacy, LLC · 655 W Grand Ave, Suite 240, Elmhurst, IL 60126 · 866-817-5303 · Fax 866-817-5305 · info@accumixrx.com
Effective date: October 14, 2026.
These Terms of Service (“Terms”) apply to the AccuMix Pharmacy website at accumixrx.com (the “Website”) and to the pharmacy services we provide to patients and prescribers (together with the Website, the “Services”). “AccuMix”, “we”, “us” and “our” mean AccuMix Pharmacy, LLC. “You” means the person using the Website or receiving our Services, or a parent, legal guardian or authorized representative acting for that person.
Our Privacy Policy and our HIPAA Notice of Privacy Practices explain how we handle personal and health information. They are part of these Terms.
By using the Website or our Services you agree to these Terms. If you do not agree, please do not use them. Questions about these Terms can be sent to legal@accumixrx.com or asked by phone at 866-817-5303, Monday to Friday, 8:30 AM to 5:30 PM Central.
These Terms contain a mandatory arbitration provision and a class-action waiver (section 16). Unless you opt out within 30 days, disputes with AccuMix will be resolved by individual arbitration, not in court and not as part of a class action.
1. Who we are
AccuMix Pharmacy is a 503A compounding pharmacy licensed in the State of Illinois and holding non-resident pharmacy licenses in the other states we ship to. We compound sterile and non-sterile prescription medications for individual patients under Section 503A of the Federal Food, Drug, and Cosmetic Act and United States Pharmacopeia (USP) standards, and we dispense a small number of FDA-approved generic medications.
- Illinois pharmacy license: 054.022076
- Pharmacist in Charge: Jacob DeSalvo, PharmD, Illinois pharmacist license 051.304843
- States we are licensed to ship to: accumixrx.com/states-we-serve
We do not ship prescription medication to any state where we do not hold an active pharmacy license.
2. What the Website is, and is not
The Website describes our pharmacy and the preparations we compound, and gives patients and prescribers a way to contact us. Nothing is sold on the Website. The Website does not take orders, payments or prescriptions, and does not store patient information. Forms on the Website send a message to our team by email; please do not include medical details in a web form.
The Website does not provide medical advice, diagnosis or treatment, and we do not provide medical evaluations. Information on the Website, including articles, product descriptions and frequently asked questions, is general information for education only. It is not a substitute for the advice of your prescriber or pharmacist. Decisions about whether a medication is appropriate for you belong to you and your licensed prescriber. If you have a medical emergency, call 911.
3. Prescriptions
We dispense medication only on a valid prescription written for a named patient by a prescriber licensed in the patient’s state. We do not sell prescription medication without a prescription, and we do not arrange prescriptions or medical consultations for patients. Prescriptions reach us by electronic prescribing, by fax from the prescriber’s office, or through our secure prescriber portal.
A licensed pharmacist reviews every prescription before it is filled. In the pharmacist’s professional judgment, or where the law requires it, we may decline to fill a prescription, fill a smaller quantity, or ask the prescriber for clarification. When that happens we will tell you, your prescriber, or both, as the law allows.
Compounded medications are prepared for an individual patient in response to a prescription. They are not reviewed or approved by the U.S. Food and Drug Administration for safety or effectiveness, and they are not generic versions of FDA-approved drugs. Our compounded preparations are made under federal and state pharmacy law and USP standards. Each sterile batch is tested for sterility and endotoxins before release, and we test potency on a regular schedule and whenever the source of an active ingredient changes.
4. Refills, renewals and transfers
We fill refills only as authorized on your prescription. With your permission, we may contact your prescriber to request a renewal or a clarification when one is needed to continue your therapy. If you do not want us to contact your prescriber, tell us; this may mean we cannot fill a prescription until your prescriber sends a new one.
You may ask for your prescription to be transferred to another pharmacy, and we will transfer it as the law allows. Compounded prescriptions may not be transferable in every case; please ask a pharmacist.
5. Pharmacist counseling and how to reach us
A pharmacist is available to answer questions about your medication, including how to use it, how to store it, possible side effects and interactions, by phone at 866-817-5303. During business hours (Monday to Friday, 8:30 AM to 5:30 PM Central) the pharmacy answers directly; outside those hours, choose the after-hours option on the same number to be connected to the pharmacist on call. Written instructions for use and storage accompany your medication. If you have an urgent question about a medication and cannot reach the pharmacist, contact your prescriber, call a poison control center at 1-800-222-1222, or in an emergency call 911.
6. Payment
We are a cash-pay pharmacy. We do not bill insurance, and we do not take payment through the Website. The price of your medication and any shipping charge are told to you before your prescription is dispensed, and payment is collected by our pharmacy staff or through the ordering system of the clinic or program that sent your prescription. If we cannot collect payment and cannot reach you to resolve it, we may hold the order until it is resolved.
7. Shipping and delivery
We ship prescriptions by tracked carrier to the address on the prescription or the address you give us. Medications that must stay cold ship in insulated packaging with coolant, and are generally sent so that they are not in transit over a weekend. Please be available to receive refrigerated packages and put them in the refrigerator promptly. We ship only to addresses in states where we hold a pharmacy license.
If a package arrives damaged, warm when it should be cold, late, or with the wrong contents, contact us within 24 hours of delivery at 866-817-5303 or info@accumixrx.com. A pharmacist will decide whether the medication is safe to use and, where it is not, we will replace it.
8. Returns and refunds
Pharmacy law and patient safety do not allow us to take back dispensed prescription medication for resale, so dispensed medication cannot be returned for a refund, even unopened. If we made an error, or a medication is damaged in transit or does not meet our quality standards, we will replace it or refund it. Unused medication should be disposed of safely; a pharmacist can tell you how, or you can find a take-back location through the U.S. Drug Enforcement Administration’s disposal locator.
9. Recalls, quality problems and adverse events
If we recall a preparation or learn of a quality problem with a preparation you received, we will contact you and your prescriber with instructions. If you believe a medication has caused a side effect or did not work as expected, tell your prescriber and tell us at 866-817-5303. You may also report adverse events to the FDA MedWatch program at fda.gov/medwatch or 1-800-FDA-1088.
10. Your responsibilities
When you use our Services you agree to:
- give us accurate and complete information about yourself and your medication history, including allergies, and tell us when it changes;
- use your medication only as directed by your prescriber and the label, and not share it with anyone else;
- give us a safe, correct shipping address and receive refrigerated packages promptly;
- use the Website lawfully and not attempt to interfere with it, copy it for commercial use, scrape it, or introduce malicious code; and
- treat our staff with courtesy.
If you use the Services for another person, such as a minor child or a dependent adult, you confirm that you are legally authorized to do so.
11. Prescribers, clinics and telehealth platforms
The Website includes information for prescribers, clinics and telehealth platforms. A prescriber portal operated by our software vendor is available to licensed prescribers who have been set up by our staff; its use is subject to the portal’s own terms. We fill patient-specific prescriptions written by licensed prescribers, including prescribers who practice through telehealth platforms. We do not employ or control those prescribers, and we do not pay for referrals or prescriptions.
12. Communications
By giving us a phone number or email address you agree that we may use it to contact you about your prescriptions, shipments, payments and pharmacist counseling. You may ask us to limit how we contact you, except where a contact is needed for safety or is required by law. Email and text messages are not fully secure; if you prefer that we not send health information by email or text, tell us. We do not send marketing text messages to patients.
13. Intellectual property
The Website, its text, images, logos and design belong to AccuMix Pharmacy, LLC or its licensors. You may view and print pages for your personal, non-commercial use. Any other use needs our written permission.
14. Links to other websites
The Website links to other websites, such as prescriber portals, carriers and government sites, which we do not control and are not responsible for.
15. Disclaimers and limits on liability
The Website is provided as it is, and we do not promise that it will always be available or error-free. To the fullest extent the law allows, AccuMix Pharmacy, LLC, its owners, employees and agents are not liable for indirect, incidental or consequential damages arising from use of the Website or the Services, and our total liability in connection with any order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited by law, including liability for our professional negligence in dispensing a medication.
16. Governing law and disputes
Please read this section carefully. It affects your rights.
Governing law. These Terms, and any dispute arising out of or relating to them or the Services, are governed by the laws of the State of Illinois and applicable federal law, without regard to conflict-of-law rules.
Talk to us first. Most problems can be fixed quickly. Before starting arbitration or a lawsuit, you agree to write to us at legal@accumixrx.com, or at the address below, describing the problem, and to give us at least 30 days to resolve it with you. We will contact you at the email address or phone number you give us.
Agreement to arbitrate. Except as stated under “Exceptions”, you and AccuMix agree that any dispute not resolved informally will be settled by binding individual arbitration before a single neutral arbitrator administered by JAMS under its Streamlined Arbitration Rules and its Consumer Arbitration Minimum Standards in effect when the arbitration is filed (or, if JAMS is unavailable, by another established arbitration administrator under comparable rules). The arbitration will be held in the county where you live, or another place we agree on, and may be conducted by telephone, video or written submissions. The arbitrator will apply these Terms and the same law a court would apply, may award any individual relief a court could award, and will give a written decision. This arbitration agreement is governed by the Federal Arbitration Act.
No class actions. You and AccuMix may bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not consolidate claims of different people or award relief to anyone other than the individual party.
Fees. JAMS rules govern filing and arbitrator fees. Where the JAMS consumer minimum standards apply, your share of the fees is limited to the amount you would pay to file a claim in court, and AccuMix pays the rest. Each side pays its own attorneys’ fees unless the arbitrator finds a claim or defense frivolous or the law provides otherwise.
Opting out. You may opt out of this arbitration agreement by sending a written notice to AccuMix Pharmacy, LLC, Attn: Legal, 655 W Grand Ave, Suite 240, Elmhurst, IL 60126, or by email to legal@accumixrx.com, within 30 days after you first receive Services from us or first accept these Terms, whichever is earlier. The notice must include your full name, mailing address and a clear statement that you want to opt out of arbitration. Opting out does not affect the rest of these Terms.
Exceptions. Either of us may bring an individual claim in small claims court if it qualifies, and either of us may seek an injunction or other equitable relief in court to stop infringement or misuse of intellectual property or unauthorized access to our systems.
Jury waiver. If a dispute proceeds in court rather than arbitration, you and AccuMix each waive the right to a jury trial to the fullest extent the law allows. Any such court action will be brought in the state or federal courts located in DuPage County, Illinois, and you consent to their jurisdiction.
Changes to this section. If we change this section after you accept these Terms, you may reject the change by writing to legal@accumixrx.com within 30 days of the change, in which case the previous version applies to disputes that arose before the change.
17. Questions and complaints
Questions or complaints about our pharmacy services can be made to our Pharmacist in Charge at 866-817-5303 or info@accumixrx.com, or in writing to AccuMix Pharmacy, LLC, 655 W Grand Ave, Suite 240, Elmhurst, IL 60126. You may also contact the Illinois Department of Financial and Professional Regulation, which licenses our pharmacy, at idfpr.illinois.gov, or the board of pharmacy in your own state.
18. Changes to these Terms
We may update these Terms. The current version, with its effective date, is always posted on this page, and material changes will be noted here. Continued use of the Services after a change means you accept the updated Terms.
19. Notices and general
Legal notices to AccuMix go to AccuMix Pharmacy, LLC, Attn: Legal, 655 W Grand Ave, Suite 240, Elmhurst, IL 60126, or legal@accumixrx.com. Questions about your prescriptions and orders go to info@accumixrx.com or 866-817-5303. We may send notices to you by posting on the Website or by email or mail to the contact details you gave us.
If any part of these Terms cannot be enforced, the rest still applies. Our not enforcing a provision does not waive it. These Terms, the Privacy Policy and the HIPAA Notice of Privacy Practices are the whole agreement between you and AccuMix Pharmacy about the Website and the Services. You may not transfer your rights under these Terms; we may transfer ours in connection with a sale or reorganization of the pharmacy, with notice to you as the law requires.
